If you’re searching for good electrical wholesalers to work with or you’re trying to evaluate whether the current one you’re working with is any good, then it’s helpful to know the right questions to ask. Asking the right questions can help you to get a sense of the companies services, product range, and shipping capabilities, it also tells you a lot about what kind of customer service you can expect from them and can help you work out what their policies are around repairs, exchanges or refunds, and warranties.
Establishing a good rapport
It can be a big task trying to establish a good long term relationship with an electrical wholesaler. The industry changes often with larger businesses regularly buying up smaller, local run supplier chains. Problems between electrical wholesalers, manufacturers, and their clientele usually develop when the company doesn’t have good service standards or communication practices in place. When it comes to the distribution of products and services for electricians it’s essential that service is fast, knowledgeable, and valuable. Electrical wholesalers should know their stuff and have a great handle on information about their product lines. They should be able to provide good advice and guidance on products like cables and wire, light fixtures, and switches.
Providing good advice
Electrical wholesalers often stock thousands and thousands of products which can be overwhelming for their clients, so it’s very important that they know their products like the back of their hand and can inform clients of what’s available and what would work best for the potential projects. Clients rely on their trusted distributors to keep them in the know about the latest product lines and to help them to get access to the products they need as quickly as possible. Distributors must keep their finger on the pulse of the latest product lines and what they do. So what should electricians and other businesses ask when they’re dealing with electrical wholesalers?
What product would you recommend?
Many individuals or businesses have their preferred items or brands that they like to use on the projects but there are new product lines and options coming out all the time so it’s a very good idea to check in with your distributor and ask if they have any good recommendations for your specific circumstances or project. A business with experience and expertise should know their stuff and be able to provide you with valuable advice and insight based on your needs. If they’re not able to provide you with a good product recommendation or even worse, try to sell you a product that’s not right for your project or needs then it might be best to steer clear of them.
How long will it take to get my product?
If you’re waiting on shipping or delivery for an item, it’s eating into your work and productivity time so it’s important that items get to you as quickly as possible. It’s great to work out what their timings are like and then keep an eye on whether they stick to it. If it takes a long time to get the things you need to complete projects then it’s best to move on to a more efficient distributor.
What’s your refund policy?
If you accidentally order the wrong item or have too much of an item then it’s good to know that the supplier your working with has a good return or exchange program in place as this will prevent you from being out of pocket for products that you don’t need. It’s also good to get a sense of how long refunds take to process.